DevOps Pro Europe 2022

May 30 - June 3



May 24 - 26



Ray Bogman

Positon: Sr. Global Software Support Manager

Company: Adobe

Country: The Netherlands


Ray is an IT professional and Magento evangelist from the Netherlands. He started working with computers in 1993 as a hobby at first. In the past, he has worked for KPN, a large Dutch Telecom company, as a senior security officer.

He is also known as the Magento Doctor at Meet Magento events where is helps clients. Ray is a Certified Magento Solution Specialist, Magento Certified Professional Cloud Developer, Certified Scrum Product Owner, Certified Ethical Hacker, Red Hat Certified Engineer and besides Magento, PHP and Linux he loves to go deep on Security, Performance, Mobile and SEO.

Currently he is working for Magento an Adobe Company as a Senior Business Solutions Architect in the EMEA/APAC region.


Support, or not to Support…that’s the question!

How to manage support at scale. At Adobe we host thousands of e-commerce merchants at scale, how do we build teams to manage this support scale and automate process and tooling so our DevOps engineers can work efficiently and support our customers with success.

Session Keywords

🔑 Cloud
🔑 Support
🔑 Automation